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Relational communication skills training!
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"phunny" mail:

The Phone Phunnies is a great find! The opening cartoon is wonderful. I'm having all my trainers look at it. This is one of the many web/e-mail things I receive that is really worthwhile. It is fun with great messages for us in the call center environment. Thanks. —C. Hodges


I'm the training manager at a call center in New England, and we most definitely relate to these stories! What a great find! Keep 'em coming. —Sarah Eaton


And now for something more serious...
Courting The Customer

...Better technology alone is not always enough. Imagine someone in a courting relationship buying a better pager, a fancier cell phone, a newer laptop, or an expensive PDA. Would this really make them more attractive? While these are certainly valuable technological tools, they often add only fluff and not real substance to the relationship...

funny pictures
The captions keep arriving for this picture. Here are two more; one from Amy and another from Dale:

"Ok sir, I understand you want to talk to a manager. Which one would you like?"

"Thank you for calling Bell Telephone. Press 1 for Alexander, 2 for Watson..."

A GREAT PLACE TO WORK!
One late Friday afternoon our office discussion centered on an upcoming party. Instead of answering a phone call with our standard greeting, "State Power," I answered "State Party." Thank goodness the person on the other end enjoyed it! He responded, "All right!"

SPELLING BEE
I work in the call center for AOL UK. I once set up an account for a customer. The customer then asked "How do you spell AOL UK?". I said "AOL UK". She said "Oh", and hung up!

Teleservice firm "uncovers" bold new recruiting plan and gives "casual dress" a whole "new-d" meaning!

A Dutch teleservices firm is so strapped for workers that the company has begun recruiting nudists to staff its call center by promising they will be allowed to work naked, the London-based wire service Reuters reported last week.

Reuters declined to name the company "for fear of offending existing clients," though it said the firm was based in Rotterdam, Netherlands.

In one four-hour period, 75 Dutch naturists responded to an ad in the Dutch daily newspaper De Telegraaf calling for applications. The ad asked potential hires, "Always wanted to work in the nude?"

The teleservices firm said in a statement that because call center agents have no face-to-face contact with customers, it doesn't matter what they wear, according to the report. A manager with the company told Reuters that the firm planned to launch a separate business unit dubbed "Au Nature Telesales" for the call center.

Interviews would be conducted fully clothed, Reuters reported.
(by Scott Hovanyetz, Found in a recent issue of DM News.)

 

"A" AS IN AARF, "B" AS IN BOW-WOW . . .
While taking an application for service over the phone, I asked a customer for his middle initial. Since letters are sometimes hard to interpret over the telephone, I asked for a clarification and said: "Is that 'D' as in dog?" He laughed and asked if I was calling him a dog.

PAGING DOCTOR BOMBAY, PAGING DOCTOR BOMBAY!
Actual names from a pharmaceutical company database. Imagine taking phone calls from the following doctors:
Dr. Stiff
Dr. Quack
Dr. Doody
Dr. Swindle
Dr. Decay
Dr. Sniffen
Dr. Hitchcock
Dr. Frank Sinatra
Dr. Rick James
Dr. Flash Gordon
We'll leave it up to you to figure out their specialties!

Source: Readers of The Phone Phunnies

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