must tell you how much I enjoyed the anecdotes
on your site - it's good to know that I don't
work in the only bizarre call center in the world!
thanks for the giggles!
Thanks so much for the laughs! Sometimes our agents and I get to a point where we wonder if the calls can get any stranger. Then we refer to our posted Phone Phunnies and realize they can. It helps ease the tension. Keep 'em coming!
Team Leader, Inquiry Center
I really enjoy this humorous look at what we do. We all need to laugh a little more!
Manager, Customer Care Call Center Paragon
Development Systems, Inc.
sent in this caption:
"No, I'm sorry, but I do NOT have a push button phone!"
And now for a more serious thought:
The Next Level...
of interaction will not be achieved through a technology solution. The next level of interaction is a SOUL-ution. Where are the contact points between customers and organizations? Yep
it's consumer affairs, and contact centers.... The entry points keep expanding...
by Randy Glasbergen,used with special permission from
usage of any kind is prohibited and unlawful.
YOU GO, THERE YOU ARE
day while answering phones in our call center I received
a call from the phone company testing our lines.
The caller said, "We're running a test and I show
you have two different call center sites - one in Florida
and one in Virgina. Do you know where you are?" Fighting
back laughter, I said "I certainly hope so!"
evening I received a call from a very sweet elderly
lady. Apparenty her son had given her a computer
along with our website address so she could book airline
tickets to visit him. I was expecting the typical
request for help in navigating our website. To
my suprise she stated, "Honey, I only have one
question. How do I turn this thing on?"
WWJD? (What would Judy do?)
Judy, a sales representative having trouble opening email attachments called for help. After being instructed to minimize her 15 open windows, she finally navigated to the "desktop." She was asked to double-left click on "My Computer." To that Judy said, "I don't think I should do that, this isn't even my computer."
ARE MY LITTLE PICTURES?
I can't find my little pictures (icons).
Tech Support: What pictures?
Caller: One is "my computer," another
is like "network neighbor."
Tech Support: Do you have any windows open?
Tech Support: Ok, we need to close those windows.
Caller: Oh, OK.(Everything is quiet for a few
Tech Support: Are you still there???
Caller: (After a few more moments) OK. I
had to walk around the room and close all the windows....
I still can't see my little pictures.
TALK ABOUT A WRONG DELIVERY...
This happened at a national shipping company call center: I received a call from an EXTREMELY irate man wanting to know about his package. I asked for his tracking number, and he gave me a 10 digit number, two digits less than our 12 digit code. I verified this with him, and he said his code was correct. Then I checked for an outstanding pick-up at his address. Nothing. This caller was ANGRY. I had to tell him there was no record of a shipment or pick-up. He yelled, "Well, my FedEx "Powership" program says you have it!!!"
I asked, "Are you aware you called UPS?"
Source: Readers of The Phone Phunnies
Copyright. Grantland Enterprises, Inc. www.grantland.net 2408 Brook Road, Charlottesville, VA 22901
Tel: 804-964-1238, Fax: 804-964-1298. Used by permission.