A LITTLE SOMETHING MISSING FROM MY ORDER!
Hi! firstly, I must tell you how much I enjoyed the anecdotes on your site - it's good to know that I don't work in the only bizarre call centre in the world!
I work in the home delivery enquiries (read: complaints) department of a major UK catalogue retailer. A colleague once took a call from an extremely disappointed woman who had purchased a cat gym/scratching post type of thing. In the catalogue, the product is pictured with two little kittens climbing on it. You can probably guess what her complaint was.... yes, the product had been delivered but the two cats weren't inside the box!! The advisor explained politely that the picture was for illustration purposes only and that there was no way that we could send live animals via a parcel delivery service, but the customer continued to rant at him, threatening to report the complaint to Trading Standards, the press, her solicitors etc etc. If that item is featured again, maybe we should add the phrase 'livestock not included' to the description!!
Many thanks for the giggles!
Lou -
Cheshire, England
SIZING UP THE CALLER
I have always appreciated Phone Pro and the work that you guys do. After reading the Phone Phunnies, I had to share one with you:
I worked in a eligibility and enrollment call center where at times it is necessary to ask the caller some personal questions in order to determine eligibility for the program. One of the verification questions is "What is your household size?" (meaning how many people live in your home). On one particular call the caller replied "It's only 1500 square feet." :-)
KEEPING CHIPPING AWAY AT IT!
I work for an electric company. One day I was on my break and headed over to the vending machine for a quick snack. I notice a girl standing by the vending machine very frustrated. She had about 3 bags of chips in her hand. I asked her If she needed some help. She replied: "I'm trying to get a candy bar but every time I try to, chips come out! I keep trying to press A10 but after I push the 1 chips come out!" I told her you have to push the A button and then the 10 button, not the A button followed by the 1 button then the 0 button.
A "NOT SO FRESH" MOMENT!
I work for an automotive manufacturer and on my very first day working the frontline a dealer called. I was suppose to ask for his "P N A" (dealer code), but instead I asked for his "P M S" number. His response, "Oh, you may want to speak with my wife about that." It was quite embarrassing.
TAKING CARE OF BUSINESS.
I work in tech support for a software company. I spoke to a kind gentleman for quite some time and couldn't resolve his issue. I told him I needed to research and would call him back. He gave me his cell phone number, and I called him back a few minutes later. During this call he seemed a little more timid. I gave him a few ways to resolve his problem. He said thank you and evidently removed the phone from his ear before he hung up, because as he was hanging up, I heard the loud gargle of a flushing toilet.
